How do I Create Review Pool?
- In Tools -> Case Settings->Review-> Review Management->Workflow -> Review Pools
- Select “New Review Pool” and enter a Review pool name.
- Select any Review Criteria from “Select Review Criteria” or can add new Review Criteria by click on “Add” button.

- By using “Sort Batches By”, can sort ascending or descending order based on the selected Metadata.
- In “Permissions” Select users to access the pool.

- Then click on “Save” button to save the pool.