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How do I Create Review Pool?

  1. In Tools -> Case Settings->Review-> Review Management->Workflow -> Review Pools 
  2. Select “New Review Pool” and enter a Review pool name. 
  3. Select any Review Criteria from “Select Review Criteria” or can add new Review Criteria by click on “Add” button.  Add_Button
  4.  By using “Sort Batches By”, can sort ascending or descending order based on the selected Metadata. 
  5. In “Permissions” Select users to access the pool. Permissions_Bar
  6. Then click on “Save” button to save the pool.